At Hakolino, we stand by the quality of our lighting. All products purchased from us are covered by our standard 1 or 2-year warranty, with the option to extend coverage for additional peace of mind. Please read the details below to understand how our warranty works and how to make a claim.
Standard & Extended Warranty
- All products come with a 1 or 2-year standard warranty from the date of purchase.
- Some glass components may be excluded from warranty.
- The exact warranty period is clearly stated on the product packaging and under ‘Specifications’ > ‘Warranty’ on the product page.
Extended Warranty Options
Eligible products can be registered for an extended warranty, offering additional coverage beyond the standard period:
- 2-year extended warranty – 1-year standard warranty + 1 extra year
- 3-year extended warranty – 2-year standard warranty + 1 extra year
- 5-year extended warranty – 2-year standard warranty + 3 extra years
To activate an extended warranty, download the Extended Warranty Form [insert link] and submit the completed form within 90 days of purchase. Once verified, you’ll receive a Customer Warranty Registration (CWR) number, which must be provided for any claims.
Warranty Terms & Conditions
Terms:
Product or product: refers to the product purchased on which the warranty is applicable and for which you seek to make your claim.
The company, us, we: refers to Hakolino, the warranty provider
The customer, you, your: refers to the warranty holder
1.1 You must provide your Customer Warranty Registration (‘CWR’) number in the event of a warranty claim. Any extended warranty claim that is made without a valid CWR number will be rejected.
1.2 The product must have been installed by a qualified electrician in accordance with the instructions supplied with the product or by law and relevant regulations. Installation must be carried out in appropriate environmental conditions, such as ambient temperature, moisture level and air flow. This list is not exhaustive.
1.3 The product must not be installed in or near marine, sea or coastal environments (unless specified as 316 Grade or above) or where fertilisers or chemical pollutions are present.
1.4 Unless authorised by us in writing any warranty claim will be invalid if the product has been repaired, attempted to have been repaired, altered or modified in any way by any person.
1.5 The product must not be subjected to improper use, misuse, damage or similar treatment for which the Product was not designed which includes but is not restricted to: Failure to carry out regular cleaning and aftercare on products as required within the instructions provided on or with the product.
1.6 Failure to carry out scheduled maintenance of products as required within the instructions relating to operation and battery replacements, specifically in relation to emergency products.
1.7 Voltage variation that exceeds 230V +10%.
1.8 The use is based on average life of 3000 annual hours, fluctuations in temperature and voltage can cause earlier failure or depreciation outside the average expected by the component manufacturers.
1.9 The extended warranty is non-transferrable.
1.10 In order to make a claim under the extended warranty we must be informed in writing of the defect within 5 calendar days of the defect first occurring or of discovery of the defect.
1.11 The full product to which the warranty claim is being made must be returned to us at the time of making the claim unless otherwise advised in writing by us, the return address will be advised when the defect has been reported.
Duration of Warranty
2.1 The extended warranty commences immediately after the standard warranty period ends. The extended warranty expires at the end of the extended warranty period and we shall have no further obligations after this date. Any replacements or repairs of Product(s) carried out under the extended warranty will only be covered for the remaining extended warranty period of the original product(s) purchased.
Services
3.1 During the extended warranty period, the company may at its discretion, repair or replace any part or the whole of the product that it deems to be defective due to faulty materials or manufacturing. If we are unable to replace or repair any defective product(s) under the extended warranty, we will act in good faith to provide a close alternative of similar specification.
Making a Warranty Claim
To start a claim, contact our Customer Service Team at support@hakolino.co.uk
Please provide:
- Your Customer Warranty Registration (CWR) number (for extended warranties).
- A clear description of the issue and supporting photos if applicable.
- Proof of purchase.
In some cases, we may request that the product be returned for inspection. If a defect is confirmed, we will repair or replace the product at our discretion. If a direct replacement is unavailable, we will offer an alternative product of similar specification.