At Hakolino, we want your shopping experience to be as simple and transparent as possible. Below you’ll find a quick summary of our delivery and returns policies.
Delivery
Standard Delivery
Free delivery on all orders over £100 (Excludes IV, HS, ZE, KW, BT & IM postcodes)
£6 delivery fee for orders under £100 (Excludes IV, HS, ZE, KW, BT & IM postcodes)
Orders are usually dispatched within 1–2 working days.
Standard delivery takes 3–5 working days from dispatch.
Remote Areas
IV, HS, KW & ZE postcodes – £15 delivery fee
BT & IM postcodes – £30 delivery fee
We are unable to deliver to JE or GY postcodes at this time.
Delivery Coverage
We currently deliver within the UK only.
Returns & Cancellations
You have the right to cancel within 14 days of delivery, without giving any reason.
To cancel or arrange a return, please email support@hakolino.co.uk with your order number.
Returns should be sent to:
Hakolino — Returns
First Floor, Winston House
349 Regents Park Road
London, N3 1DH
United Kingdom
Items should be returned in their original packaging (or suitable protective packaging).
Refunds are made to your original payment method within 14 days of us receiving your return (or evidence that you have sent it).
Customers are responsible for return shipping costs. If preferred, we can arrange collection and deduct the charge from your refund.
If your goods arrive faulty or mis-described, we will refund the product price, standard delivery, and reasonable return costs.
📌 For full details, please see our Terms & Conditions of Sale and Privacy Policy.